Orders are shipped Monday – Friday (excluding most major U.S. Holidays). With processing times, here is when you can expect your Foot Locker orders to arrive: Ground Shipping – 9-12 Business Days Fast – 3-4 Business Days Faster – 2-3 Business Days Fastest – 1-2 Business Days
Do you charge for shipping?
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It says my package is delivered, but I don’t have it. What should I do?
We would first recommend checking with your neighbors to see if they received the package by mistake (it happens quite a bit). It could also be that you used FedEx SmartPost (in which FedEx delivers the package to your local USPS to make the final delivery). Customers sometimes receive delivery messages prematurely once the package arrives at USPS and not at its final destination. If it’s been 3 business days and you still haven’t received your package, please reach out to our Customer Experience team and they’re happy to help from there. Our Customer Experience team is available Monday- Friday, 9:00am-5:30pm CST via email, chat and SMS.
We are not able to make changes to your order once it has been submitted. If you’ve already received a shipping notification, that means that your order has been processed by our warehouse, we’re unable to revise the address.
Our team’s goal is to get your order to you in a timely manner and within expedited timeframes. We cannot be responsible for unforeseen weather or carrier delays.
We do not recommend using an international forwarding service as we’re unable to process returns or exchanges if you’re unsatisfied with your purchase. We also do not cover reshipment if the item does not make it to you.
You will receive a tracking number along with a shipping confirmation email once orders have been processed and shipped. If you need assistance our Customer Experience team is available Monday- Friday, 9:00 am-5:30 pm CST.
