Returns + Exchanges

I received a gift, can I return or exchange my item?

Of course! You will need the order number and original shipping zip code to start your return. From there, you can select a return for store credit. Start your return online here, select the items you wish to return, and tell us why. After our team reviews your return request, you’ll receive an email with a return label and QR code to complete your drop-off at the Post Office.

What is your return policy?

We are happy to honor a return or exchange within 14 days of purchase for any unworn or unaltered items. Start your return here and follow the instructions for a free return or exchange – powered by our partner, Frate. Any return for store credit is eligible for a $10 bonus upon return. Looking for international returns? You can learn more here. All refunds will be processed to the original form of payment. Please note that original shipping costs are non-refundable.

Can I return one item and exchange another?

Yes, via our returns partner, Frate, you can exchange one item for another, regardless of style. You are able to access the exchange portal through the returns portal here.

I sent back my item, but I have not been refunded yet. What should I do?

Please reach out to our Customer Experience team. The team is available Monday – Friday, 9:00am – 5:30pm EST at [email protected]

I’ve received refund confirmation, but it is not showing up on my card.

Depending on your bank or credit card company, it can take 3-10 business days for your refund to be credited back to your original form of payment. If you’ve received a refund confirmation but haven’t received your refund within this time, we recommend reaching out to your bank or credit card company.

I purchased a final sale item, can I return it?

Final sale items are not eligible for return. We do clearly mark any item that is ineligible for return as final sale on our website.

How does your returns partner, Frate, work?

We partner with Frate to offer free returns and exchanges. Start your return online here, select the items you wish to return, and tell us why. After our team reviews your return request, you’ll receive an email with a return label and QR code to complete your drop-off at the Post Office.

What is this sticker in my package for? Do I put it on my package?

Please leave the packing list sticker inside the box. We will use it to process returns and exchanges in our warehouse.

Can I use any carrier I choose to send my shoes back?

We partner with Frate to offer free returns and exchanges. Start your free return online here, select the items you wish to return, and tell us why. After our team reviews your return request, you’ll receive an email with a return label and QR code to complete your drop-off at the Post Office.